Zomato Puts Delivery Partners First: Introduces Rest Points with Essential Amenities
Food delivery agents are like superheroes in today’s world. They withstand extreme weather conditions such as freezing winters, scorching summers, and pouring rains to deliver your food right to your doorstep, piping hot. However, even superheroes need some time to rest and rejuvenate. To cater to this, Zomato has launched rest points to provide a much-needed break to its delivery partners. Here’s everything you need to know about it.
Zomato
- Owner: Info Edge (15.17%); Alipay Singapore (7.1%); Antfin Singapore (7%)
- Founded: July 2008; 14 years ago
- Founders: Deepinder Goyal; Pankaj Chaddah
- Headquarters: Gurgaon, Haryana, India
- Number of employees: 5,000+
- Subsidiaries: Blinkit
Zomato, a leading food-tech company, is constructing rest points for its delivery partners to allow them to take breaks in between deliveries. In a blog post about The Shelter Project, Zomato said that its delivery partners have a challenging job, and there is still a lack of public infrastructure to help them do their job better.
The company also mentioned that the rest points would be more than just a place to take a break between deliveries. Zomato plans to equip the rest points with amenities like clean drinking water, phone-charging stations, washrooms, high-speed internet, a 24×7 helpdesk, and first-aid support.
Zomato believes that providing a space for all delivery partners to rest and recharge can create a better environment that promotes their physical and mental health. The Shelter Project is already underway, and Zomato has built two rest points in Gurugram. The company plans to build more rest points in the areas with the densest clusters of its food delivery business.
It is interesting to note that Zomato’s rest points are not exclusive to its own delivery partners, as it is said that delivery partners of other companies like Swiggy also use the said location. The company added that the two rest points they’ve built are already being used by hundreds of delivery executives every day.
Last year, Zomato announced a loyalty bonus for long-serving delivery partners, offering them health insurance coverage of INR 3 Lakh for their families after 2-3 years of service. However, Zomato’s consolidated losses widened to INR 346.6 Cr in the quarter ending December 31, 2022, representing a 38% increase from INR 250.8 Cr in Q2FY23. Despite this, the company’s operating revenue rose to INR 1,948.2 Cr during the same period, up from INR 1,661.3 Cr in the previous quarter.
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