DDoT
Delivery Anytime Anything Anywhere
It is said, “Saving time is equivalent to saving money”. The most important challenge for any business is the timely delivery of raw material to finished goods, be it a buyer or seller. This is where the role of e-commerce came into play. E-commerce is the activity of electronically buying or selling products on online services or over the internet. There are three areas of e-commerce: –
- Online Retailing
- Electronic Markets
- Online Auctions
Today, we are having with us such an inspiring story of DDoT. We had an enriching talk with its Co-Founders Mr. Sneh Patel and Mr. Sahil Santoki. They are the dynamic brains behind DDoT. It is a hassle-free way of connecting the world at a click of a button. DDoT has come up with an innovative solution to every logistics need.
COMPANY PROFILE
DDoT was incorporated in the year 2020 and headquartered in Surat, Gujarat. It is a delivery service where users can place a request for pick up & drop-off of any product (food, household items, documents etc.) It offers transportation for a wide variety of products – from something as small as picking up documents from any office to moving furniture to transport any finished products from factory to warehouse.
Their fleet of delivery vehicles includes scooters, vans, and trucks to aid every kind of delivery request. For security purposes, they provide two factor authentication and live GPS tracking. They offer payment flexibility as well; Anyone can choose to pay at pick up or at drop off. Customers can pay via cash, card, UPI or net banking.
If you forget an important thing anywhere, then you do not need to be nervous – just browse the DDoT app, and its delivery expert will deliver to the mentioned location safely and in the shortest time possible. Send or receive anything from anywhere with DDoT. Its delivery experts are trained to handle every type of cargo and deliver it in the most optimum time.
WHAT MAKES IT DIFFERENT?
Many industry giants presently cater to inter-city demands. DDOT specializes in intra-city delivery requests. The intra-city players at the moment cater to only certain types of delivery requests. Most giants also take a large service fee. Nonetheless, DDoT has a greater appeal with its nominal service fee. With a user-friendly platform, they aim to become a one-stop delivery service for all your needs.
CLIENT BASE
Their starting point is to promote small businesses to reach a larger audience by being a bridge between the provider and the consumer. In the first month of their launch, their clients included 15 home bakers and 20 restaurants. Their service is presently extended to home bakers, bakeries, restaurants, dairy shops, supermarkets, vegetable vendors for the B2C sector. It also helps B2B companies in moving their products from warehouses to retail shops.
ADHERING CHANGING MARKET TRENDS
DDoT has a client feedback system. After each delivery, they send a feedback form to their clients, wherein the client can tell them the areas they performed well and the ones that needs some modification. They are very active on social media, which helps them come up with new offers and keep up with the latest trends and events.
ROLE OF R&D IN GROWTH
R&D is essential for any kind of business, especially ones that use technology. For DDoT, it gives them a better insight into the market demand as well as stimulated innovative methods to reduce costs, improve service quality and remain competitive. Not only does research and development assistance with obtaining a competitive edge, but it can also increase long term productivity and profitability.
WORK CULTURE
Being part of the service sector, they believe their employees are the most important part of the organization. Overworking is not a trend in DDoT. They involve them with certain decision-making processes, provide them with fringe benefits- for example, they arranged vaccination drives for their employees. They involve them in charity work where employees distribute essentials to the underprivileged. Eventually, these help them in improving the morality of employees.
CHALLENGES SO FAR
It was a humble start for them in the beginning with only two friends. Finance was their greatest challenge; they pooled their resources to launch DDoT. This ensured a greater responsibility to see the company succeed. And since it is a delivery business, which means delivering a variety of products: be it confidential documents or a fragile product, finding the right driver suitable for a particular delivery is of utmost importance. This in-house quality is their way to give maximum customer satisfaction.
ACHIEVEMENTS AND MILESTONES
DDoT has seen a very positive response from the market. The pandemic has made businesses and people more tech-savvy. Individual Retailers of household items can also deliver the orders placed by their regular clients over call/ WhatsApp via DDoT without having a permanent delivery boy. An individual can seek assistance in shifting things from one place to another. They have a 20% increase in revenue every month. Recognizing their forte, the prestigious media platform, Silicon India featured them under “10 best Delivery Services Start-Up”.
FUTURE ENDEAVOUR
DDOT seeks to explore the B2B sector. Currently, they offer Manual Labour, but has plans to bring in machines and infrastructure for heavy lifting of cargo. Also, they are planning to extend their services to other cities of Gujarat as well, like Vadodara and Ahmedabad.
MESSAGE FOR BUDDING ENTREPRENEURS
“Take the risk, you will never know the outcome of your efforts till you exactly execute a plan”.