IndGlobal : Delivering the exclusionary ERP/ CRM solutions with enhanced customer experience
For the businesses, adopting digital processes is crucial to stay ahead of the curve. As the masses are seeking effective solutions to make their lives easier, the alignment towards the latest technological advancements has been intensified. Acknowledging this scenario, many business ventures commenced business operations to enhance the customer experience in this domain. But, only a few companies are at the forefront of rendering credible service to the patrons. Serving the domain with high-end solutions, IndGlobal, a reputed organisation indulged in the proffering ERP/CRM solutions has carved a niche for itself.
An overlay of the Company
Offering a focused set of Technology Services, IndGlobal Digital Pvt. Ltd, a decade-old well-reckoned Software Company, has been excelling the domain by catering to its SME as well as Fortune 500 customers, across the globe. The umbrella of their exceptional services includes ERP, CRM, E-commerce, Mobile apps and Digital Transformation with the aid of disruptive technologies i.e. AI, IoT, Odoo ERP and Automation, etc. Under the aegis of two phenomenal leaders – Rakesh Dadhich, Founder and CEO and Som Dadhich, Project Director, IndGlobal is scaling greater heights. Established on the pillars of Convenience, Superior customer experience, Reliability, On-time deliveries, Skilled and dedicated employees, and Customer relationships, IndGlobal is striving to be the leading player in the industry.
How did this all start?
The CEO, Rakesh Dadhich defines IndGlobal in five descriptors- Leader, reliable, disruptive, empowering, and global. The reputation earned by the Firm in the segment has to be credited to the guidance of the CEO and the Project Director only. Rakesh signed off from the position of Head of Indian Operations in a renowned SAP- ERP company, to commence his very first business venture- IndGlobal Consultancy solutions. The trajectory began with two fresher in a miniature compartment in Bangalore. Forging ahead with great dedication and determination while focusing on quality and customer needs, the venture was able to offer substantial value to major brands, within a year of executing the operations. Gradually, the team expanded and started achieving more and more milestones in favour of the organisation. Then, the Firm extended its reach to the fortune clients who are the well-reckoned brands in the business community. Alongside this, Indglobal expanded its horizons by catering to the clientele abroad as well, such as UAE, Saudi Arabia, Australia, USA, Canada, etc. With its over a decade of experience and exemplary offerings, the Firm has ensured to establish itself as a major player in the domain.
Dealing with the COVID-19 pandemic
The novel Coronavirus has brought the whole world to its knees. Businesses modified their execution models to alleviate the risks, caused due to the pandemic. IndGlobal also modified its business execution plans by implementing new strategies. The prime focus was to generate subsequent revenue by enhancing sales operations. Then, the focus shifted towards the inclusion of digital tools that can enhance visibility and communication effectively. After that, cost-cutting was performed by exterminating all the unnecessary expenditure to survive the aftereffects of the global pandemic. The whole business plan was reframed by keeping a fine tune with all the financial aspects.
But, performing outstandingly amidst these chaotic circumstances was possible for them due to their adroit team. IndGlobal has the policy of hiring an aspirant who can unwaveringly resonate with the goal of their organization. With the strict policy of catering unblemished services to its clients, they foster a strong relationship with their employees. The Management heavily invests upon building a strong and determined team and believes in celebrating the success as well as the failure. Rakesh has ensured to develop firm leadership with each teammate while maintaining a robust connection with them. This allows the team members to take full ownership of their responsibilities to make their efforts fruitful in favour of the Company.
A glance at their X-factor
Being a customer-centric company, IndGlobal has ensured reliable services along with better value for the hard-earned money of their adored clients. Their quality leadership has granted them with a good reputation and highly satisfied customers. While dealing with any adverse situation, they ensure a thorough analysis of the scenario from upside-down. They ensure to develop more than one solution which is quite competitive and profitable. On the final note, they choose the most customer-friendly solution to put forthwith.
Additionally, they have a strongly defined work-culture that absolutely resonates with their motto and vision. The culture-driven policies allowed them to reap the desired results and bestowed them with remarkable improvement in productivity and performance. The work culture of the company is enriched with self-discipline, accountability, transparency and high level of teamwork. Their endeavours are constantly making significant offerings in the lives of their customers.
Future outlooks
Keeping pace with their satisfied customer base, they are ascending the graph of growth on the annual basis. For their exemplary performance, they have been bestowed with accolades and awards from well-renowned institutions(National and International) and magazines like Forbes, CIO, Red hearing, CEO review, CEO magazines, Silicon India, Silicon Review, Business Insights, MSME, CII, and NASCOM. With the aim to emerge out as the most reliable global leader in Digital Transformation domain, they have envisioned to help the businesses to reap maximum advantages of Automation using disruptive technologies such as Blockchain, AI, VR, ERP, IOT in the industries like Healthcare, Retail, Transportation and Education.
At last, sharing some words of wisdom with the entrepreneurial world, Rakesh elucidates, “ An entrepreneur must build a good roadmap before delving into this space. If required, seek funding from the venture capitalists, and search for reliable guidance. Hiring an adroit team and learning digital marketing will help one excel in the domain. Building a vast customer base should be the prime motive to grow in leaps and bounds. And forge ahead with full confidence and be ready for anything!”
