You can now order food online on Train using WhatsApp; here’s the process
Indian Railways passengers can now order food online through WhatsApp while travelling. IRCTC’s food delivery service Zoop partnered with Jio Haptic to allow users to order food through its WhatsApp chatbot service. In just a few easy steps, passengers can now order food using the WhatsApp chatbot service, allowing passengers to receive their food which will be delivered directly to their seats using their PNR number.
Indian Railway Catering and Tourism Corporation (IRCTC)
Railway company
- Founder: Ministry of Railways
- Key people: Rajni Hasija, IRAS (Chairman & MD)
- Founded: 27 September 1999
- Headquarters: New Delhi
- Owner: Government of India (67%)
- Services: Online ticketing, Catering, Tourism, and Hospitality services
Passengers should note that this service allows them to get their food delivered to any upcoming station that is a part of their journey without even having to download the Zoop app. With the help of this innovation, passengers won’t have to rely on the train’s pantry or other vendors for food while traveling on the train. With this real-time service, passengers will be able to place orders and bring food to their seats through the WhatsApp chatbot, reducing the gap between network problems that they often experience while traveling.
Five simple steps to order food on Train via WhatsApp
- The passengers can connect with Zoop on WhatsApp chat at +91 7042062070.
- Open the Zoop chatbot in your WhatsApp.
- Enter your 10-digit Passenger Name Record(PNR) number. This will provide all the information of your train, seat no, and
- Zoop will verify your information and ask you to choose the upcoming station where you want to receive the food.
- Users can then select the restaurant and pay, all from the chatbot. Once the payment is done, users will be able to track their order food from the chatbox.
The feature allows online payments through UPI, net banking, and others. The payment interface is not a part of the WhatsApp ecosystem because WhatsApp Payments is not yet available to businesses. Users can therefore utilize UPI and net banking among other methods to make digital payments.
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