GreenPenn: Your Community of Outsourcing Services

One of the main reasons that a company would choose to outsource a job is because it needs experience. It makes sense to encourage you to concentrate on your core goal of delivering a high-quality product and service to your customer by outsourcing the job to people who can do it better. The ultimate advantage of outsourcing is that it lets your company achieve a strategic position in the market. By delivering strategic outsourcing services to an outsourcing partner, you not only provide best-of-breed services to your clients but maximize efficiency while intelligently leveraging your in-house capital. Outsourcing will help you outpace rivals who have not yet understood the benefits of outsourcing.GreenPenn helps you on every front. Their services help firms increase improvement in productivity and customer satisfaction, quality standard, market value, income, and much more.

“ The biggest reason companies are looking for GreenPenn’s services is that they save time and resources, tells Mr. Manesh Pillai (CFO).

By partnering with GreenPenn, you have instant access to a fully trained customer service staff that communicates with your clients using the newest technologies and techniques. Your clients get better services, and you don’t have to struggle with high turnover or infrastructure costs. Everyone’s winning!”

GreenPenn has evolved from its roots in Pune to a global group of businesses with about 200 contracts and full-time staff. With the hard work and cooperation of the GreenPenn family we have been operating globally in- Canada and Dubai shares the CFO. He adds that the vision as of now is to take the GreenPenn Project globally and cover most of the parts of the world successfully thriving the business.

The team of Greenpenn harnesses the power of marketing automation to deliver customized experiences. “We help marketing teams organize data collection for lead generation, Mr. Pillai says. Our software solutions cater to your data organization needs giving you accurate analytics at every point of the sales funnel.”

The Inside Story:
The team aspires to be a community of outsourcing services needed by society and trusted by our customers. Their services include:

• BPO Project Consultation
  It is a one-stop solution for all your requirements. Once the project is underway, the team manages both the day-to-day workflow and the big picture priorities. The firm also supports people to learn the principles of project management, so they can take ownership of the process from start to finish.
• The Dialer
  For multiple dialing options, GreenPenn shares Centers of touch. Their Dialer offers 99.99 uptime Cloud-based. This does not include hard phones.
• VOIP
  GreenPenn’s most efficient VoIP solution provides contact information. The center of breathing space, The most economically viable and tailor-made solutions for every nation with options for unrestricted dialing.
• Process Designing
  GreenPenn for all turn on contact centers plan the entire processes of business with efficient and minimal capital
• Legal Consulting
  GreenPenn allows new contact centers to legalize business formation, licenses, and project contracts. Web presence and domain registration etc are a few add-on services.

“In Greenpenn, we harness the power of marketing automation to deliver customized experiences. We help marketing teams organize data collection for lead generation. Our software solutions cater to your data organization needs giving you accurate analytics at every point of the sales funnel.” says Mr. Pillai

There are a number of less apparent causes to outsource. After the cost-saving and time-saving benefits have been discussed, many people argue that there is little added advantage of outsourcing, which is clearly not true. Moving to the GreenPenn is like calling for a helping hand, believes the CFO. A lot of companies are outsourced, not because they try to slash their overheads or they can’t find skilled employees, but actually because they don’t have in-house experience. They don’t have time to build it either in growth scenarios. In that scenario, searching for a third-party vendor could be the best decision an organization can make.” he explains

The Inception Story:
Napoleon Hill shared in one of his quotes “First comes thought; then organization of that thought, into ideas and plans; then transformation of those plans into reality. The beginning, as you will observe, is in your imagination.” These lines have a lot of co-relation to Mr. Manesh Pillai’s journey with GreenPenn. Here he shares:

“The journey to this brand was a usual experience of struggle, exposure to new things and responsibilities. I was assisting as a project manager for multiple projects with Mr. Neeraj Goel in the BPO sector in different locations. After the success, we two took a step ahead in our business journey by trying our expertise in Outsourcing business slowly steadily extended to HR, BPO outsourcing, IT globally.

The outsourcing industry has seen dramatic changes in the market climate, driven primarily by digitalization, the decline of captive firms, the growth of scoring, and enhanced global regulations. In October 2017, we embarked on initiatives to restore our business platform to deliver consistent growth in this climate. We are working to transform and implement reforms in our organization rapidly and to achieve our goals. We will also continue to uphold our longstanding ideals of entrepreneurial leadership, teamwork, and honesty, driven by our Community Code of Conduct.”

What makes GreenPenn so special?
GreenPenn is an exclusive partner for the implementation of technologies for 360-degree outsourcing. Here is why you should let GreenPenn drive –

1. (Research)R&D Centre: Greenpen has an R&D center based in the capital of India. Every single project gets to run in-house for a minimum of 6 months to a year before we outsource it in the market.
2. (Support)Handholding: Every onboarded center gets and handholding support from GreenPenn support team.
3. (Payment Protection) Secure gateways: Every payment which the contact center or clients make is 100% secure and protected by the authorized payment gateway channels.
4. (Project Migration) Clear Approach: A well-defined project migration process is in place to make the process go quickly and smoothly.

Your Network Is Your Net Worth
GreenPenn has a network of more than 5000 contact centers across the globe. GreenPenn has demonstrated the ability to consistently deliver goods and services that meet ISO 9001:2015 consumer and relevant statutory and regulatory requirements and seek to increase customer loyalty through the efficient implementation of the framework, including system improvement processes and customer enforcement assurance and applicable statutory and regulatory requirements.

“We are a pioneer in India to identify the best-suited contact center for clients’ deliveries, shares the CFO. As domains being no barrier to us we have clients from Telecom, Finance, Banking, Human Resource, Media. Our award-winning tools and processes give our clients and contact centers a seamless experience. The beauty of GreenPenn is in its diversity. Our businesses are active in Contact Centers, ITeS Establishments, and Software Development Organization Procurement programs, says Mr. Pillai before signing off.