INDEPENDENT COMPUTER CONSULTING GROUP
Empowering businesses with state-of-the-art tech solutions and consultancy
For this exclusive edition, we’re excited to present Independent Computer Consulting Group (ICCG). We chose them as our cover star because of their accomplishments and the many milestones they have achieved. We hosted a one-on-one interview with the company’s founder, Shiv Kaushik where he shared how the company has built its reputation playing across the length and breadth of India, North American, and Europe. He shared valuable insights that we hope leave you with much food for thought.
From vision to mission to values, the venture has truly created a buzz in the tech industry. Worth highlighting is that the business values of the company prioritize the needs of customers, recognize employees as precious human capital, and emphasize adapting to changes in technology and customer needs. Also, its commitment to continuous improvement by welcoming feedback from team members, customers, and technology partners to improve the overall experience is a rare and exceptional practice. Based on excerpts from our conversations with Shiv Kaushik, let’s dive into the narrative.
Business Portfolio at A Glance
ICCG’s business portfolio revolves around ‘People, Processes, and Productivity.’ With over 35 years of experience in the industry, ICCG has the reputation of being one of the leading global providers of business and technology solutions. ICCG specializes in providing innovative information technology solutions to meet the changing market and technological landscape.
ICCG offers a range of services to meet key business needs, including Business Process Consulting Advisory, Business Systems Evaluation & Selection Advisory, Enterprise Business Systems Implementations, Application Managed Services, Application Development Support, and Cloud & Hosted Support. Their long-standing global customers rely on them to provide a complete application and IT infrastructure services and support to satisfy their diverse and growing business needs.
ICCG is dedicated to helping customers bridge their gap between ERP technologies and business problems to deliver greater value from their technology investments. By specializing in the Fashion & Apparel, Food & Beverage, Chemical & Life Sciences, Manufacturing, Wholesale Distribution & Home Goods, and Equipment & Rentals industries, ICCG has developed extraordinarily deep industry knowledge and are experts in mapping technology to your industry’s needs.
Combined with technology and application expertise, ICCG is uniquely qualified to accelerate results. They have earned our reputation for high performance and flexibility through a disciplined approach, a focus on honesty and integrity, and always putting the needs of their customers first. Their motto to “Do the right things,” are not just words; they are what ICCG does every day to help customers reach their goals and help them take their businesses to great heights.
The brain behind ICCG is Shiv Kaushik, the company’s founder. He arrived in the US with just $100 in his pocket and a vision of creating a prosperous enterprise. He wanted to help businesses tackle problems head-on and start relying on technology to their advantage. To accomplish this, he developed a setting in which workers could discover their passions and progress professionally.
Following his heart, he painstakingly and methodically established ICCG, one brick at a time. Since 1988 and with a constant focus on the evolving market and technological landscape, ICCG has been offering innovative information technology solutions. The elite professionals at ICCG provide comprehensive application and IT infrastructure services as well as support to address important business objectives. It goes without saying that its long-standing, international clients still rely on it to meet their varied needs.
ICCG collabs with Infor
When it comes to business-critical applications and processes, relying on proven, battle-tested solutions is essential. This is why ICCG collaborates with Infor, a global leader in business cloud software products for companies in industry specific markets. As a Gold Channel and Alliance partner, this is a strategic and high-priority partnership for ICCG that helps ensure seamless continuity across technologies and software generations while protecting customers’ investments.
One satisfied customer, RSWM, recently implemented Infor Fashion Suite in their textile business with the help of ICCG. As an industry-specific software provider, ICCG takes pride in delivering last-mile functionality tailored to the unique needs of each business. With ICCG’s expertise and support, RSWM successfully rolled out the solution and is now realizing the benefits envisioned at the beginning of its technology modernization journey. Regarding this partnership, the President & CTO of Infor, Soma Somasundaram states,
“We are delighted to have ICCG as such a proven partner in our Infor network. Shiv, Bala, and the team at ICCG have developed a strong Infor global practice in the US and it is great news to our international customers that they now operate in the Asia Pacific region too. They bring valuable experience and resources into our global ecosystem.”
David Pezzino, Global Vice President & Co-chairman, of Pride at Infor remarks, “ICCG is dedicated to helping customers bridge their gap between ERP technologies and business problems to deliver greater value from their technology investments. By specializing in the Fashion & Apparel, Food & Beverage, Chemical & Life Sciences, Manufacturing, Wholesale Distribution & Home Goods, and Equipment & Rentals industries, ICCG has developed extraordinarily deep industry knowledge and are expert in mapping technology to your industry’s needs. Combined with technology and application expertise, ICCG is uniquely qualified to accelerate results.”
The journey so far
Focus, client centricity, and keeping up with rapidly evolving technology have been the hallmarks of ICCG’s journey, all of which has been fueled by steadfast support from a capable consulting team and devoted leadership throughout its phenomenal trajectory. In business for more than 35 years, and throughout that time, ICCG has witnessed a number of significant shifts, including those in technology platforms, client expectations and profiles, and consultant career methods.
Technology providers have consolidated, and new companies have appeared leading to ICCG’s belief that the only thing that is permanent in the world is change. Having a resilient and flexible organization that can adapt to all these changes without losing sight of providing excellent customer service is what has allowed ICCG to thrive despite market fluctuations.
The X-factor
The unique selling proposition that ICCG offers as a business and technology consulting firm is its partnership with Infor. Under the guidance and support acquired by Infor in completing any alignment, they strategically serve their customers. They specialize in cloud-first solutions with multi-tenant, industry-specific CloudSuites and edge applications such as PLM, WMS, and e-commerce, utilizing Infor’s technology stack of operative services for document management, collaborations, workflows, data lake, middleware for integrations, and role-based dashboards.
ICCG also implements Infor’s industry best practices through their implementation accelerators and supplements its solutions with add-ons for EDI, e-commerce, tax, HRMS, and CRM. Their successful consultation and implementation of solutions has earned them strong and positive customer relationships accentuated by growth.
Infor Technology Platform and Solutions with its Cloud-First focus, combines perfectly with ICCG’s implementation approach/assets and impacts at ground level in favour of its customers as follows:
• Industry best practices delivered through the business and technology solutions enable business transformation incorporating these practices.
• Cloud Deployment frees up IT resources investments for its customers as now customers don’t need to invest in their onpremises IT Infrastructure to support their Enterprise systems and the IT Infra support teams that go together with the IT infrastructure deployed to keep it running 24/7/365.
• Extraordinary business agility stems from their solutions as businesses today grow not only organically, but also through acquisitions. The market pressures demand agility for its customer base and when you have an industry-specific solution built for the Cloud and deployed on the Cloud. Businesses become well-equipped to manage their growth and agility becomes their new norm.
• Business process optimization targeted at providing its customers with better tools and systems to run their businesses and create higher internal efficiencies.
The core members of the leadership team
• Shiv Kaushik – Chairman & CEO
Shiv is a senior executive with strong technopreneurial, business development, and operational experience. He has 30+ years in successful leadership roles and brings a unique perspective and ability to identify strategic business opportunities and then to recruit and retain high-performance teams trained and focused to achieve your business objectives.
• Prathibha Kaushik – President
Prathhiba oversees all executives and staff within the organization and meets with the board of directors and other executives to determine if the company is in accordance with goals and policies. She also manages budgets, reviews, and encourages business investments, and promotes economic development within communities.
• Balachandran Anantharama – Executive Vice President, Business Strategy, and Industry Solution Architect
Bala is a seasoned, result-oriented business leader with a passion for growing businesses with extensive and relevant experience in leading multinational corporations, design engineering, and enterprise consulting and technology consulting organizations. He has been successfully delivering business transformation services, solution development, engagement management and consulting engagements with P&L responsibility for the past 40 years.
A culture of difference
ICCG operates as a close-knit team with a singular purpose to put customers and employees first. The company values each team member’s contribution and trusts them to take ownership of their work. Employees are encouraged to explore their potential and receive training and mentoring to improve their skills. Owing to its stimulating work environment, the company has built strong relationships with customers, resulting in positive experiences during its implementations.
ICCG has been successfully serving customers for over 35 years, reflecting its ability to adapt to changes in the industry. ICCG’s ability to attract and retain top talent is also a key measure of its success. Additionally, the support and respect the company receives from its technology partners, such as Infor and SPS Commerce, further demonstrates its success in the field of consulting.
The marvels
It is evident from this article that ICCG’s business voyage has been nothing short of exceptional. Hence, the administrative bench of the company takes immense pride in crossing the following milestones-
• Serving its customers well with sincere and successful implementations over 35 years is a big accomplishment.
• Its ability to provide honest and value-added solutions and consulting to its customers has earned the reputation for being a trusted advisor for its clients.
• Having served more than 600+ customers in their ERP journey as prime implementation partner is also a considerable milestone.
• Being a premier Partner for Infor for Industry CloudSuites serving – Fashion and Apparel, Food & Beverage, Chemicals, Distribution and Manufacturing verticals is yet another feather in their cap.
The outlook
At present, ICCG is unwaveringly focused on serving customers in the American market, but is also in the process of global expansion. In the next five years, expect to see ICCG serve more customers in Europe, Asia Pacific, and the Middle East.
The goal is to become a successful global partner for the specialized industry verticals ICCG serves, including fashion and apparel, food and beverage, chemicals, distribution, and manufacturing, along with their micro-verticals for Infor. ICCG envisions expanding its business process re-engineering and consulting practice to more customer engagements while also striving for more diverse talent to address global client needs with inclusiveness and diversity.
Words from the desk of the founder
“ICCG considers its mission to be a trusted advisor for the business and technology solutions needs for the customers we serve. This is a business where we are constantly learning from our customers: about their growth journey, why they exist, and the markets they serve well, so that they can continue to be in business and experience growth. This calls for attentive listening and providing our unique perspectives – this is the value-add we strive to provide for our clients.
We need to connect the client’s business goals to their strategies and processes and then provide automation of those processes end-to-end, all while bringing enhanced process efficiencies. It calls for each of our team members to constantly be in a learning mode – to absorb and understand each customer and their present and future roadmaps – from process improvements and systems automation perspective, to encouraging customers to adopt the unique value proposition we offer through our extensive years of experience, and the industry solutions powered by our technology partner – Infor.
At ICCG, we look at each day as an opportunity to learn something new, find ways to serve our customers well and contribute to their success, and ultimately, both directly and indirectly, positively touch the lives of so many people. That is our ultimate definition of success. Being part of an organization’s transformation journey as an agent of change is powerful and a huge responsibility as well for us.”-Shiv Kaushik, the founder of ICCG
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