LIBERATHA KALLAT

At the dawn of the millennium, India witnessed a stellar change in the leadership pattern with women spearheading the success stories across all sectors. Today, India has many women leaders who have carved their own path to success and are idols for many aspirers. One such inspirational face is Ms. Liberatha Kallat, Founder and Managing Director of DreamFolks Services. She is a harbinger of change, amplifying the experience of travellers through integrated airport services. She is well-known for forming strategic alliances, technological setups, and corporate planning across industries, primarily hospitality and fast-moving consumer services.

DRIVEN TO TRANSFORM
Fine experience, focused passion, and an eye for opportunities are qualities that can give an idea a functional shape. Ms. Kallat worked in the hospitality industry, where she noticed a distinct gap between expectations and the availability of convenience. The circumstance sparked the notion of delivering an outstanding airport experience to every traveller, which led to the creation of DreamFolks. Her vision was to provide travellers access to luxurious lounges to relax.

Gradually, with the change in customer needs, her vision expanded! Today, DreamFolks is a Global Airport Services Provider, offering India’s biggest Lounge access program having services like Meet & Assist, Wellness Services, Airport Dining, Airport Transfer, Nap Rooms and Transit Hotels within the airport ecosystem. Its services are a fine blend of innovation, experience and hospitality trends, to engrave a memorable experience in every customer. It has served 5.5 Million customers in India, 12 Million travelers worldwide and expanded its footprint across 1000+ Lounges in 140 countries and the numbers are increasing in every aspect.

PRIORTIZING EXCELLENCE ABOVE ALL
Despite the changes in the hospitality industry, one thing has remained constant “Service Excellence”. Automation is the new trend – to ensure excellence and curtaining turnaround time. Understanding the prominence of technology, DreamFolks has treasured an in-house team to devise flexible platforms for its customized solutions. They are fully invested in R&D and are amplifying the core vision to provide a stellar airport experience. Furthermore, DreamFolks works on a B2B business model to form a strong alliance and create better customer experiences.

With the unconventional demand and supply of airport services and vendors, the in-house team helps in curating new programs while updating the old ones and provides 24*7*365 customer support, bolstering their global footprint. It’s accustomed to trends and updates and has a distinguished product/delivery channel to access all airport services, namely DreamFolks Card, DreamFolks App, DreamFolks E-certificate and DreamFolks Web Portal. The company not only pioneered the concept of Airport Lounge Access in India but stands out for its ability to adapt to changing trends to meet the needs of travellers.

A COMPOSED AND BRAVE LEADER
Travel & tourism is one of the widely demanding industry verticals, which requires its leaders to always stay on toes. Several studies have proved that female leader in this industry have instilled more positive changes ranging from encouraging a more inclusive & diverse working culture, attracting more women talent to anticipating/understanding the guests

“Our god gifted ability as a woman combined with the Indian mindset of ‘Atithi Devo Bhava’ makes us the natural stars within this industry”, says Ms Kallat proudly.

The Start-up India “Women climbing up the ladder in hospitality” edition has showcased that female leadership gauged a better influence and motivation resulting in better results along with promoting work-life balance.

Despite such empowering results, many women still encounter stereotypical challenges, which the male counterpart doesn’t. But, the notion of leadership for women is changing. And, being an idolised person, Ms. Kallat has always extended her support to women in this space and encourages others to give wings to their dreams. As a revered leader, her advice to every woman leader is to go for what they want in their careers & not to give up. Support & empower each other, starting with the basic principles of who we are — our morals, values, integrity.

EXPERIENCED AND ADAPTED TO ERA
Ms. Kallat has over 15 years of exposure in operations, key account management & sales positions in the hospitality sector. She has accomplished leadership tenures in Taj, PepsiCo, Pernod Ricard, Accor Group and Plaza Premium; and is adept in strategic business development, corporate planning, customer service operations & brand management. Through DreamFolks, her vision was to foster an impeccable experience coupled with operational excellence, adaptable technology and traditional style hospitality.

Working upon that, DreamFolks facilitates marked enhancements to their delight programs run by Banks, Card & Payment Networks, Airlines, Hospitality companies, OTAs, MICE, hospitality companies and other allied industries – present within the airport.

Ms. Kallat says, “Our customized solutions can integrate with airport’s partner entities to provide an unabridged bouquet of airport services to their target audience”.

Her Company offers access to several airport services through customized platforms viz, Privilege Card, Membership App and E-certificate. With time and expansion, she envisages DreamFolks as the world’s number one and most preferred airport service provider.

AN ENRICHING CULTURE
As mentioned, female leaders have anchored better growth in the hospitality sector while addressing its changing dynamics. They have proven to be brave and transformational leaders, willing to work for the greater good. DreamFolks is standing upon such ethical leadership. Its culture stands upon four pillars of success – Integrity, Relationship, Service Excellence, Teamwork. These help DreamFolks carve its own niche in the airport ecosystem.

Ms. Kallat adds, “I strongly believe work culture is simply an extension of personal belief and values; therefore, clarity and honesty are the paramount virtue here”.

DreamFolks is well-knitted around business associations and stakeholders, and they focus on fostering mutually beneficial relationships with partners coupled with the transparent and ethical conduct of services.

AN UNENDING EFFORT TO BRING CHANGE
In the early 2000s, Indian Airports, although huge, lacked the niche hospitality as compared to its global counterparts. And bridging this gap has been the core mission of DreamFolks. With its B2B model, the company swiftly made its services accessible to the masses. With products designed to suit the end-users, DreamFolks made a rapid penetration and captured a dominant position with a 90% share in the Indian Market. Its flexibility with technological reforms keeps ahead of its time.

“We believe in thinking ahead and engineering solutions best suited to its stakeholders and end-users”, opines Ms. Kallat.

DreamFolks proudly stands as the first and only player in India to introduce all airport services under one roof. Its state-of-the-art services coupled with holistic support helps in trusted by stakeholders and ensures a global quality standard. The founder’s ultimate goal was always to make a difference in society, and her venture is doing so by providing remarkable experiences. And such progress is illuminating the way with sustainable prospects for DreamFolks. Considering that India – is expected to be World’s third-largest aviation market in terms of passengers by 2024, Ms. Kallat and her fervid team are planning an airport ecosystem that leaves a worthwhile legacy.