Eupraxia telecom is a telecom Industry organization
Telecoms industry is one of the prime sectors of Information and technological industry that plays a crucial role in the evolution of mobile communications and the information society. The sector is one of the chief revenue generator and accounts to mammoth worldwide revenue of $ 2.4 trillion in 2019.
An overlay of the organization
Eupraxia telecom is a telecom organization that focuses into both private and public cloud telephonic solutions. Their solution connects Multiple Offices/Locations on a Single number thereby increasing the Top of Mind recall for the Brand (Office IVR & Call Center Solutions).
The company was founded in 2012 and is based in Chennai, Tamil Nadu. Eupraxia telecom responsibly saves 40% of telecom call cost for both ISD and STD in the region. It serves as a host of Rural BPOs, Automobile Dealers, Real Estate, and Stock and Commodity Trading Services through a range of value-enhancing product and solutions like Auto Dialer, IVR Blast, Missed Call Auto Call Back and Audio Conferencing Solutions.
A brief of the Curator
Dr. K.P. Ganesh raj (Founder and Managing Director) is the one who laid the foundation stone of Eupraxia telecom. He has an experience of 30 years in Telecom industry. The maestro holds a Doctorate in ‘Telecom Billing’ and has been the former CIO of National & Multinational conglomerates like Airtel and Sutherland Global Services.
Dr. Ganeshraj has constructed 41 data centers across the world starting from Mexico at one end and Manila at the other, each around 600 crores worth and has set up 14 out of 27 locations of Airtel. Furthermore, he has won the prestigious “TOP 100 CIO of India” award twice and has a black belt certification in ‘Six Sigma’.
Keeping pace with market trends
“We do not sell products but solutions that solve the pain points of the customer thereby increasing their efficiency, productivity & Profitability of the Organization”– Dr. Ganesh raj. Eupraxia telecom is well-versed in meeting every communication need, solving communication challenges and taking them to a logical conclusion. The company has three core values that stand as their pillars of business –
Mission: To offer cost-effective quality Telecom and IT services, to enable our customers achieve consistent growth, in line with their business objectives.
Vision: To be the number one Telecom Integration Company.
Values: Integrity, Excellence, Leading Change, Learning and Sharing, Focus on Partners Growth.
No wonder then, they deliver not just substantial telecom cost savings, but a reliable communication environment, Customer Service and Lead Generation focused-businesses.
A wide range of clients of all varietals
The company has a huge clientele such as MRF Vapocure paints, TVS Motors, Redington, Medall, Apollo Hospitals and a number of Share and Commodity trading companies, SME’s with multiple branches connected with a single number. Eupraxia telecom implements different solutions for each company but mindfully ties the business process closely to the respective organization.
Application of R&D for operational growth
Research & Development has always been the focus of Eupraxia telecom and that is what differentiates them from their competition. The company always welcomes new specifications proposed by the clients which pave the way of personification in their services provided. This helps in achieving client satisfaction and also upgrades a brand image in the market.
Triumphant on winning faith of clients
“Satisfied customer is the best source of advertisement” ― G.S. Alag
The company always maintains a very faithful relationship with their clients which helps in further advertising and approach of new clients. For this, they align themselves on a few parameters –
- Working closely with the client’s business teams and provide best solutions to ensure the world-class customer experience.
- Focus on providing timely services.
- Keep customers informed proactively.
- Delivery as per promised.
- Client Engagement.
The average age of customers on their network is greater than 5 years which is a prosperous approach for an organization like Eupraxia telecom.
Innovative technologies that put ahead in the competition
Like every big company Eupraxia telecom has banked heavily on technological advances to be a trendsetter of their domain. Their technological innovation has given birth to four tech-based business applications –
- RIA-Lite: The application is mainly made for Real Estate and Startup companies. RIA-Lite provide comes with customized greetings, IVR, Intercom access, Simultaneous Call Handling and all the other features of a telecom application software along with ‘Email Blast’ feature. It also comes at an affordable price with an very simple configuration.
- RIA-Professional: The application is cloud Based Comprehensive Call Center Technology Solution. It comes with all the aforementioned features along with new ones like Contact Tracking, Agent Dashboard, Quality Monitoring, etc. that improvises Agent Efficiency, Reduce Call Handling Time and has an Open API function. The application is generally used by Startups Call centers who don’t want to invest in a CAPEX.
- Dial Easy: The application is focused on Stock & Commodity Trading, Real Estate, Automobiles, and Rural BPOs in an on premise private cloud solution. Dial Easy comes with advanced features like CTI Pop up, Extensive reports, Transaction History, Real time monitoring, Configurable Dispositions – Disposition wise call work flow/ dependent fields capture for each dispositions, etc.
- Meet Easy: It is an audio conferencing application that is used in almost every organization now days. The product is a GSM platform providing absolutely seamless audio conferencing experience with HD voice quality. The application has the feature of connecting to lot of people through normal telephone, No advanced booking or reservation is required with the dependency of service provider and it doesn’t contain any time-bound costing.
A qualitative workforce with an encouraging approach towards new talent
Eupraxia telecom is fully furnished with telecom professionals having experience in the industry and tends to create an affordable access to advanced telecom products and services. The company has invested in in-house research and development through a competent software and hardware engineering team, who keep in touch with the customer needs and roll-out focused products and solutions. The company has an ambient work culture and blended with fun.
Moving ahead on the road, the company encourages young, intelligent and dynamic candidates to join the assembly who has a positive attitude, commitment to learn and work to deliver solutions, which exceed customer expectations.
Achievements and milestones that proves them praiseworthy
Eupraxia telecom has shown steady growth through its journey of 7 years. It has shown an increase in the number of endpoints that they have been connecting with a single number. The company currently has 1000 endpoints right now and by 2020 they tend to cross 2000 and more.
Looking into client testimonials the company is commended as “excellent” and “amazing” which shows a positive market image of the company and also an increase in their brand value.
Bright Future prospects
Eupraxia telecom is already groomed with technological advancements but looks forward to incorporating revolutionizing instruments like AI (Artificial Intelligence) and IOT (Internet of Things) and is already working on these verticals for better client satisfaction and organizational growth.
A piece of motivation for the readers
“Keep innovating and obsoleting yourself otherwise your competitors will do it for you”. – Dr. K.P. Ganesh raj (Founder and Managing Director)